Brain Changer Pty Ltd (ABN 67 617 037 886) trading as BOOST Health Labs (“BOOST Health Labs”, “BHL”, “we” or “us”) is a platform for delivering evidence-based treatment for chronic pain. The platform supports delivery of best-practice care, based on pain science. Our digital pain recovery system is delivered via online pain coaching, and our app, flip* (“the App”). At present, the BOOST Health Labs platform delivers two streams of online pain recovery coaching: the BOOST Recovery Program; and flip* It. Our coaching programs are standardised and delivered via secure video conferencing by trained allied health professionals (“Pain Coaches”). The BOOST Health Labs Platform has been designed to allow clients to access their coaching sessions and utilise our recovery tools in their home environment, place of work or location of choice.
Our system guides clients through learning and practicing the daily activities needed for recovery from chronic pain, helping clients put key concepts from pain neuroscience into practice. This methodology is supported by research showing the cause of musculoskeletal chronic pain is nervous system maladaptation rather than unchangeable tissue injury.
Daily use of the BHL digital pain recovery system creates a unique data set for each client that allows tracking of adaptive changes to the nervous system. This progress data is used by our Pain Coaches to tailor the program to the individual.
BOOST Health Labs is committed to respecting the privacy of your information. This Privacy Policy describes the information we collect through our App and telehealth coaching program and how we use, disclose and store this information. All users can contact our human resources team for information about their privacy.
Personal information includes any information that identifies or can be used to identify, contact or locate you. Personal information we collect via the App includes:
We use your personal information to provide, administer, improve, and personalise the flip* app and pain coaching programs. We may also share your personal information with third parties for research purposes to help reach more people suffering from maladaptations of the nervous system. Any personal information shared for research purposes will be anonymised to protect your privacy.
We also collect the following personal information for internal use only:
Non-personal information is information that does not identify the specific User. In relation to the App, the non-personal information we collect includes your username, the date and time you score, your scores, and the words you use to describe a Halo or Zombie. We also collect information on the cards you select for planning your day and creating flare-up plans.
We automatically store information related to your use of the App in our log files, including the date and time you score, your scores and the words you use to describe a Halo or Zombie, the cards you select for planning your day and creating flare-up plans. We use this information to analyse trends and generate reports. This information is not tied to personally identifiable information. We use your non-personal information to provide, administer, improve and personalise the App. We may also share your non-personal information with third parties for the purposes of research so we can reach more people suffering with this condition. Any non-personal information that is shared for research purposes will be de-identified from your username.
We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers, including those that are located overseas, such as in the United States.
BOOST Health Labs and our service providers implement a range of measures to protect the security of information including:
No method of data transmission over the Internet or data storage is 100% secure and therefore, we cannot guarantee the absolute security of any information transmitted to or from the App. We are subject to laws requiring us to protect personal information once it comes into our possession.
We are subject to a range of privacy and health information laws. Nothing in this Privacy Policy is intended to limit our obligations or permitted handling of personal information under these laws.
We may revise our Privacy Policy from time to time. The most current version of the Privacy Policy will govern our use of your information and will always be located on our webpage. If we make a change to our Privacy Policy that is material, we will notify you via an App notification before implementing the change. By continuing to access the App and use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
If you have any feedback, questions or complaints about this Privacy Policy or any of our privacy-related practices, please contact us directly. We take your privacy seriously and, where you express any concerns that we have interfered with your privacy, we will respond promptly to let you know who will be handling your matter and when you can expect a further response.
CONTACT DETAILS
Email: info@boosthealthlabs.com
Phone: (02) 5112 2820
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Federal Privacy Officer at www.privacy.gov.au or on 1300 363 992. If your concern relates to your health information and you are located in NSW, the ACT or Victoria, you may also contact your State or Territory Privacy Commissioner.
You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.